Quality means providing services that exceed customer requirements and expectations. The satisfaction of our customers and recipients of our goods is therefore the yardstick by which we measure our quality objectives, and is something that we audit regularly.
We apply our corporate principles on a daily basis, as they form the foundation of an attitude that shapes our whole management team. Quality management at Waldeck is the responsibility of the management team, which sets clear quality objectives and ensures that they are achieved.
We are just as committed to ethical and sustainability principles, which shape our attitude to the business. This includes a duty of care towards our employees, who we encourage to use their initiative and to take responsibility, in keeping with our corporate culture. For us, motivated, well-trained employees and managers who are passionate about the company are the key to success. With a keen instinct for new developments, trust in our power to innovate and working hand-in-hand with our partners, we share responsibility for fostering
We have a strong commitment to educating and training our employees. We are registered as a training organisation with IHK Nord Westfalen and take pride in the fact that our trainees regularly achieve the best grades. The high proportion of trainees who remain with the company after completing their training speaks for itself.
Involving employees in designing and analysing work processes enables us to continuously improve and to put into practice our guiding principle, “Only together can we achieve our goal of having satisfied customers and building lasting, trusted partnerships.”