“Quality is achieved when our services surpass our customers’ requirements and expectations.” This is the definition of our quality standard – accomplishing the objectives of customer and consignee satisfaction – which we audit at regular intervals.
We live up to our corporate guidelines every day, because they provide the basis for a fundamental attitude by which our business management is characterized in its entirety. Our quality management system is the remit of the company management, which defines clear quality objectives and ensures their implementation.
At the same time, we have committed ourselves to complying with sustainable, ethical standards that characterize our attitude towards the company. An important part of this is a duty of care towards our employees and their personal initiatives and joint responsibility, which we promote and which are based on our corporate culture. We think that a motivated team, skilled employees and a management that is committed to the company with its heart and soul are the keys to success. With a keen intuition for innovations, confidence in our own innovative strength, and the principle of working hand-in-hand with our partners, we share the responsibility for promoting long-term, reliable cooperation.
We are strongly committed to promoting apprenticeships and in-service training on the part of our employees. As a recognized company offering vocational training, accredited by the North Westphalian IHK (chamber of industry and commerce), we are always proud of our regularly top-scoring candidates. The high ratio of successful candidates remaining in our company speaks for itself.
By engaging employees in the design and analysis of the work processes, we are able to constantly evolve and to implement our guiding principle: “We can only achieve our goals together: satisfied customers and long-term cooperation that is based on trust.”